Free
$0per month
- 25 edits per month
- All four edit operations
- Configurable edit window
- Eligibility and ownership guardrails
- Edit-request audit trail
SHOPPER SELF-SERVE ORDER EDITING
Stop fixing orders by hand. Let customers do it themselves.
OrderEdit gives your shoppers a self-serve way to change a shipping address, cancel an order, swap a variant, or remove a line item — right from their Shopify customer account, before anything ships. Every change runs server-side with your rules enforced. No support ticket, no manual admin edit.
UNFULFILLED · EDITABLE 23H
- 1×Trail Jacket$148.00
- 1× $0.00
- 2×Wool Sock$36.00
- Subtotal
- $184.00
- Shipping
- $8.00
- Total
- $192.00
AMENDMENT APPLIED
Product preview · illustrative
01
Outcomes merchants actually feel
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→ 01
Fewer pre-shipment support tickets
Address typos, “I ordered the wrong size,” and “please cancel item 2” are the most common pre-shipment requests. OrderEdit deflects them into a self-serve flow so your team handles fewer tickets.
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→ 02
Fewer WISMO and wrong-address losses
Letting shoppers correct an address before fulfillment cuts misdelivered packages, reships, and the refund losses that follow a parcel sent to the wrong place.
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→ 03
A better post-purchase experience
Customers fix their own mistakes in seconds from the order-status page instead of waiting on an email reply — a smoother experience that respects your fulfillment and refund policies.
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→ 04
Zero-dev install
OrderEdit installs from the Shopify App Store and runs through a Customer Account UI extension and your secure offline Admin token. No theme code, no custom development.
02
Four edits, every one on your terms
Each operation is server-side, eligibility-checked, and individually toggleable. The line items below read like a ledger — index, name, what it does, and the amendment it makes.
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01
5th Ave→Oak St
Change shipping address
Customers update where their order ships with a guided address form. Applied via Shopify’s
orderUpdateso the corrected address flows straight to fulfillment — before the wrong-address package goes out. -
02
Open→Canceled
Cancel the entire order
A full self-serve cancellation with your configured restock, refund-to-original-payment-method, and customer-notification behavior. Authorized-but-uncaptured payments are voided automatically.
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03
Size M→Size L
Swap variant or change quantity
Wrong size or color? Shoppers switch the variant or adjust quantity through Shopify’s order-edit flow (
orderEditBegintoorderEditCommit) instead of opening a ticket. -
04
3 items→2 items
Cancel a single line item
Remove just one item from a multi-item order, with restock and a refund of the suggested amount for that line to the original payment method — the rest of the order ships untouched.
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05
24h→48h
Merchant-controlled settings
Toggle each of the four operations on or off, set your edit window in hours (default 24h), and choose whether items auto-restock and whether the customer is notified. You stay in control of every rule.
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06
Blocked→Allowed
Eligibility guardrails
Edits are only allowed when the order is unfulfilled, inside your edit window, and requested by the customer who actually owns the order. Fulfilled orders, expired windows, and non-owners are rejected automatically.
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07
Pending→Applied
Edit-request audit trail
Every requested change is logged with its type, payload, status (Applied / Rejected / Failed), and result, viewable from your admin dashboard alongside a monthly usage meter versus your plan limit.
Customers fix their own orders before they ship — so you handle fewer tickets, eat fewer wrong-address reships, and spend less time in the admin. Live in minutes, no code.
03
How an edit actually flows
From the shopper tapping “edit” to the change being written to the order — four steps, all authenticated and rule-checked.
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01
Shopper opens their order
From the Shopify Customer Account or Order Status page, where they already go to check on an order — no separate portal or login.
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02
They pick an amendment
Change address, cancel the order, swap a variant or quantity, or cancel a single item — only the operations you’ve enabled appear.
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03
Guardrails verify it
Server-side checks confirm the order is unfulfilled, inside your edit window, owned by the requester, and within your plan limit — or the request is rejected.
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04
The change is applied
OrderEdit writes the change through Shopify’s Admin API with your secure offline token, runs your restock and refund rules, and logs the result.
04
A look at the product
Designed previews of the customer edit modal and the admin settings — built to match the shipping product. Not screenshots.
EDIT THIS ORDER
Unfulfilled · editable for 23h
- Change shipping address EDIT
- Swap variant / change quantity EDIT
- Cancel a single item EDIT
- Cancel entire order CANCEL
EDIT OPERATIONS
- Change shipping address
- Swap variant / quantity
- Cancel single item
- Cancel entire order
24
- Auto-restock on cancel
- Notify customer on edit
MONTHLY USAGE18 / 25
05
Simple, receipt-clear pricing
Start free and scale as your order volume grows. Billing runs through Shopify — change plans any time from your admin.
Growth
$89/mo to start
- 0–2,500 orders / mo$89
- 2,501–5,000$179
- 5,001–10,000$359
- 10,001–20,000$540
- 20,001–35,000$720
- 35,000+Contact us
- Unlimited edits
- All four edit operations
- Auto restock & refund
- Configurable edit window
- Edit-request audit trail
- Priority support
Already installed? Open your dashboard →
06
Questions, answered plainly
Shoppers open their order from the Shopify customer account or order-status page and pick an action: change address, cancel order, swap variant or quantity, or cancel a single item. The request is authenticated and applied server-side through Shopify’s Admin API using your store’s secure offline token. The customer-facing extension never touches the Admin API directly.
Everything. You toggle each of the four operations on or off, set the edit window in hours (default 24h after the order is created), and decide whether items auto-restock and whether the customer is notified on an edit. Edits outside your rules are rejected.
Only when all of these are true: the order is unfulfilled, it’s within your configured edit window, the requesting customer owns the order, the specific operation is enabled in your settings, and your shop is within its plan limit. Fulfilled orders and orders past the window are always rejected.
Canceling an entire order refunds to the original payment method and voids any authorized-but-uncaptured payment. Canceling a single line item reads Shopify’s suggested refund for that line, restocks it, and refunds the suggested amount to the original payment method. Unpaid or COD orders are skipped automatically.
On the Shopify Customer Account and Order Status surfaces, via a Customer Account UI extension. Customers find it right where they already go to view their order — no separate login or portal.
No. OrderEdit installs from the App Store and runs as a Customer Account extension plus a backend that applies changes server-side. There’s no theme editing or custom development required.
Yes. Data is stored in a PostgreSQL database on Supabase with TLS-encrypted connections, and is never sold or shared with third parties — order mutations go only to Shopify. We implement all three mandatory Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact) and delete all shop data within 48 hours of uninstall.
The Free plan includes 25 edits per month with all four operations and a configurable edit window. Paid plans scale with your monthly order volume — starting at $89/month for up to 2,500 orders — and include unlimited edits, auto restock & refund, and priority support. A 1% upsell-revenue fee applies only once post-purchase upsells launch. Billing runs through Shopify, and you can change plans any time from your Shopify admin.
Let customers fix it before it ships.
Install OrderEdit, switch on the operations you want, and turn pre-shipment chaos into a calm, self-serve flow.